Refund & Cancellation Policy
1. 7-Day Money-Back Guarantee
If Credsly Pro isn't right for you, you can get a full refund of your first Credsly Pro payment within 7 days of purchase. Email support@credsly.com from the email address on your Credsly account. You don't need to give a reason.
The guarantee covers your first Pro purchase only. When a refund is issued, your Pro access ends right away.
2. Cancel Anytime
You can cancel Credsly Pro at any time. There are no contracts, minimum terms, or cancellation fees.
1. Sign in and click your account button in the top-right corner of Credsly.
2. Click "Manage Billing / Cancel Subscription" to open the Creem billing portal.
3. Choose to cancel your subscription.
After you cancel, Pro stays active until the end of the billing period you have already paid for, and you will not be charged again.
3. How Refunds Are Processed
Payments and refunds are handled by our Merchant of Record, Creem (creem.io). Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank or card issuer.
4. Renewals and Partial Months
Apart from the 7-day guarantee and billing errors, monthly renewal payments are not refundable, including for partially used months.
Nothing in this policy limits any refund or cancellation rights you have under the consumer protection laws where you live.
5. Billing Problems
If you see a charge you don't recognize or think there is a billing error, please contact us before disputing the charge with your bank. We will look into it promptly.
6. Contact
For help with your subscription, receipts, or a refund request:
Email: support@credsly.com